Epoch Residential prides itself on providing the Epoch Living Experience which includes the highest quality of customer service across our entire portfolio. This is in addition to the superior finishes, thoughtful layouts and in-demand amenities that are a part of all of our well-placed and well-crafted communities. We don’t work for awards, but it sure is nice to receive them and be recognized for doing what we love!
In early 2023, Grace Hill announced the 2023 Kingsley Excellence Award winners, and all four Epoch communities were amongst the winners! The 2023 Kingsley Excellence Award recognizes individual communities that achieved outstanding performance in 2022. We are excited to share that our entire portfolio has exceeded the Kingsley Index™ benchmark for overall customer satisfaction and will be recognized as a Kingsley Excellence Award winner for 2023! To earn the award, a community’s Overall Satisfaction score must exceed Grace Hill’s Kingsley Index, which is real estate’s most comprehensive performance benchmarking database used to level-set, compare and track property performance against industry standards. Kingsley Surveys analyzes over 7 million prospect and resident surveys annually, and the Kingsley Index includes data from over 100 companies, including 5 of the 6 largest property managers.
In addition to being a Kingsley Excellence Award winner, Calirosa Winter Park earned a spot within the Top 50 coming in at number 42. Our team’s commitment, dedication and hard work creating community for their Residents has earned this prestigious position.
The Kingsley Excellence Elite 5 goes further to recognize the five top-performing multifamily companies across Grace Hill’s three main client tiers based on unit count. Epoch is proud to share that they have earned spot #4 out of 5 for companies with less than 10,000 units.
It is our team members contribution and commitment to elevating the everyday that makes a difference.
Soon after the Kingsley awards were announced, the Reputation awards were announced. Calirosa Winter Park and Wildflower both earned the 800 award for their excellent customer service reflected through their online reputation scores for 2022.
